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General

General FAQ

Although we currently do not have an Official S.P.C.C Store, We do supply to a few local and international retailers.
Visit our Store Locator page Here to find a store nearest to you.

We believe that online shopping should be as secure as shopping in a store.
Payments made via the website are encrypted, and are carried out by external and secure payment agencies such as Payfast, Zapper and Ozow.

We do not have access to any of your details relating to debit or credit cards or other banking information.
We respect your privacy and assure you that we only share your information if you have given us permission to do so.
We do reserve the right to disclose information in certain circumstances, as is clearly set out in our Privacy Policy.
Please read the Policy and feel free to Contact Us if you have questions.

You can browse our site and even select products for your shopping basket without creating an account, however, once you are ready to make a purchase you will need to register an account before you can do so.

Once you've created an account, shopping with us will be an easy process and you will benefit from:

  • Fast and easy checkout
  • Storage of your various delivery addresses
  • Tracking your order
  • Looking at past orders
  • Up to date fashion news in our newsletter and on our blog.

The Terms and Conditions on our website apply to each person who registers an account with us, and to every order and purchase that is made via our website.
It's therefore important that you read and understand the Terms and Conditions before you purchase and if you have any queries about them please Contact Us.

We will only send you emails and our newsletter if you choose this option when you registered your account with us.
We won't pass your details onto anyone else.
If you have opted to receive emails and our newsletter and you change your mind, you can remove yourself from our mailing list whenever you like.

Don't worry...  Simply follow the "Forgot your password?" link when trying to log in.
We will send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.

If you're having trouble signing in please make sure you are using the same email address and password that you used when first registering with us, and that you have entered the address and password correctly.

If you have forgotten your password, simply follow the “Forgot your password?” link when trying to log in.
We will then send you an email with a link to set up a new password but please make sure that you check your junk email folder in case our email makes its way there.

At present we offer delivery to the following countries:

  • South Africa
  • United Kingdom
  • Spain
  • Netherlands
  • United States of America
  • Canada
  • Mexico
  • Australia
  • New Zealand

Should you require delivery in a different region not yet specified, please contact us and we will do our best to assist.

Register an account and choose to receive the S.P.C.C newsletter, bringing you all the latest fashion news and updates. Follow us on Twitter , Facebook and Instagram .

Every style has a size guide associated with it.
Please refer to our measuring guide on the website for help with finding your perfect fit.

You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us.

Visit our dedicated Careers page,"When AVAILABLE", to view all current listings when available.

Yes, except in the case of products which are handcrafted in which there may be slight and unique differences between the photographed product and the one you receive.

We do our best to make sure that the products are presented as accurately as possible in the photos on our website, but please remember that minor variations may be caused by certain conditions, such as the equipment used to view the website.


PAYMENTS

You can pay using any of the following methods:

  • Payfast
  • Credit Card (Visa & Mastercard)
  • Direct Bank Deposit
  • Zapper
  • Debit Card
  • Mobicred, found through the Payfast portal.
  • Ozow, formally i-Pay

Zapper is a mobile payments processing service.
It is a secure and instant transfer of money between online buyers and sellers.

Zapper allows sellers to accept payments from buyers with the use of the Zapper App (using any of SA's banks).
It is free to install and is available from the Google Play, Apple App Store and Windows store.

Once installed you can pay for your online purchase in a matter of seconds and your payment card details are stored on your phone using secure encryption.


How do I install and setup Zapper?

Once Zapper has been installed on your smartphone, open the app and set up your profile.
Be sure to enter a credit card as without a credit card you cannot make payments.
Once your profile is set up you are ready to start shopping and paying using the Zapper App.
On the S.P.C.C site you will notice that Zapper comes up as one of the payment options at checkout.
To pay with Zapper, simply select this option at checkout.
When you have completed the checkout steps, you will be asked to confirm you would like to proceed to payment (based on the payment option selected).
If you are on the desktop (laptop or Desk computer) or Tablet site then a Zapper QR code will be presented which you will need to scan using the Zapper App in your smartphone.
This will automatically Deduct the amount payable directly from the credit card you entered into your Zapper profile and will send a confirmation back to the S.P.C.C website confirming that the order had been paid.

If you are making the purchase off the S.P.C.C. Mobile website directly off your smartphone, then at checkout when you confirm you would like to pay with Zapper you will be presented with a Link that you need to click on.
Once you click on the link, the Zapper App on your smartphone will open and you can pay for the order using the credit card stored in your Zapper Profile.
Once paid, a confirmation will be sent back to the S.P.C.C website notifying you that you have successfully paid for the order.

There is no charge to use Zapper and the experience is always Quick. Simple. Secure.

Ozow logo

Ozow, formally known as i-Pay is an automated electronic funds transfer (EFT) processor.
South Africa’s six major banks are supported with Ozow:
  • ABSA
  • FNB
  • Nedbank
  • Standard Bank
  • Capitec
  • Investec

Your order status will be updated immediately.
No proof of payment is needed

Mobicred logo
SPCC offers you a variety of secure payment methods. One of these methods is Mobicred.
This method allows you to purchase any of our products on credit with a structured payment plan.
To be able to buy using Mobicred, you need to first apply for an account Click HERE to find out more about Mobicred.
Once your account has been approved, you can come back to our site and pay for your purchases using Mobicred.
When you have added items from our website to your basket and you check out, select the PayFast payment option and use your Mobicred username and password.

Click HERE to find out more details about Mobicred.
Note that the approval process may take 2 business days.

Mobicred can be found when selecting "Debit or Credit Card - Instant Payment" via the Payfast meathod.

The prices shown on our website are inclusive of the sales tax of the relevant region. (Where applicable)

All S.P.C.C products are priced in South African Rand (ZAR).

We will always obtain bank authorisation for the charge to your debit/credit card once you place an order with us.
Your card will be charged before we despatch your ordered products.
You will immediately receive an email from us to confirm which products have been purchased and the exact amount being charged to your card.

Once payment has been successful, you will receive a system-generated e-mail confirming your order details and that the order was successfully processed.
Please note that the order confirmation e-mail is only a confirmation that your payment has been accepted.
You will receive a second system-generated e-mail confirming that your order has been despatched, once your products have been picked, packed and have left our warehouse.

Payfast logo

PayFast is a payments processing service.
It is a secure and instant transfer of money between online buyers and sellers.
Payfast allows sellers to accept payments from buyers in a variety of ways such as credit cards (Visa and MasterCard) and Instant EFT (bank transfers to any of SA's four biggest banks that get instantly verified).
These include

  • ABSA
  • FNB
  • Nedbank
  • Standard Bank

There is no charge to use PayFast.
If you bank with Capitec bank, please ensure you select ABSA's bank details from payfast when paying via EFT.
International Customers will be able to pay via Payfast via Credit Card only and NOT via EFT.

We are terribly sorry that you experienced a problem when paying! Payfast occasionally experience delays in payment due to delays imposed by Standard Bank and their clearing times.
Normally EFT's between accounts at the same bank clear instantly, but it is not always the case with Standard Bank and is unfortunately out of our control.
Please email your proof of payment from your Internet Banking to support@spccbrand.com and we will manually complete the process for you.

When you go through to the PayFast payment page, select Instant EFT and then select the bank that you bank with.
The next page will give you a link to launch your Internet Banking as well as account details to make payment to.
Using the launched window, you simply login as per normal and make a once off payment to the account details provided for the indicated amount.
Once you have done so, log out of internet banking and return to the window with the PayFast payment page where you click the "Verify my payment button".
The system will then verify your payment has been received and complete the payment.

If you bank with Capitec bank, please ensure you select ABSA's bank details from payfast when paying via EFT.
Please note EFT's may take up to 48hrs to clear.

Unfortunately you will not be able to use the Payfast Instant EFT payment method for the moment, if you don't bank with ABSA, FNB, Nedbank or Standard Bank.
Payfast plan to add additional banks in due course as well as additional payment methods to make the system available to more users.

We are not always able to specify why card payments have not cleared.
The card payment process involves both our systems and your bank. If a card payment fails, please double check that you have entered all the card details correctly and that you are using a card which has not expired.

If the payment continues to fail then please try an alternative card for payment.

We are not always able to specify why card payments have been declined.
The card payment process involves both our systems and your bank, and there are various circumstances under which a card payment may be declined.
If your payment is declined and you do not know the reason for this, please contact your bank with your query.

You may wish to try an alternative card for payment.


SHOPPING

Yes, we also allow payment via EFT.
However if you don't have your own credit card and cannot do an EFT payment, or if you are under the legal contracting age, you will need to ask a family member or friend to help you by shopping on your behalf.
They will need to register an account in their own name, and submit their card details for payment, but they can select your address for delivery, if different to their account address details, and agree that you accept delivery of the order.

Once your order has been picked, packed and has left our warehouse you will receive a system-generated email which lets you know that your order is on its way to you.

Unfortunately, once the payment is complete you can no longer change or cancel your order.
Don't worry though, you can easily return any unwanted products to us for a refund.

Unfortunately, once the payment has completed you can no longer add more products to this order.
You will need to place a new order to purchase additional products.

Unfortunately, once the payment is complete you can no longer change or cancel your order.
However, you can easily return any unwanted products to us for a refund.

Unfortunately we do not offer this service, and all orders must be placed via the S.P.C.C website.

If you have a problem with the delivery of your order please contact our Customer Service Team who will be able to help you.

We want all our customers to receive top quality products, so if you think there is a fault with a product you have received you can return it to us for an assessment.
If any product fails to give reasonable wear - due to either defective workmanship or materials we will refund you the purchase price.

For details on how to return your faulty products please see our Returns page.

If you have received an incorrect product in your order please let us know by contacting our Customer Services Team.
Please also remember to include your order number within your message as this will help us to quickly identify your order.

If a product is missing from your order please let us know by contacting our Customer Services Team.
Please also remember to include your order number within your message as this will help us to quickly identify your order.

Once your order has been despatched from our warehouse, you'll be sent an email advising you that it's on its way.

We are currently using the following couriers



To track your order please Click on either link above and enter in your waybill number that can be found on the order confirmation email that was mailed to you.
Alternatively please contact our Customer Services Team and they will be able to help you track your order.

Please contact our Customer Services Team for us to check with the carrier and quote your order number in any correspondence.


PROMOTIONAL

We frequently offer our customers discount promotions and special offers, so it is worth keeping an eye on our website for up to date details on these special events.

At this time we, unfortunately, don’t offer a student discount, however, we often have promotions and special offers that you can take advantage of.
Keep an eye on our website or sign up to our newsletter, which will mean you will be kept up to date with all our latest news, promotions and offers.

When placing an order with S.P.C.C, select the products you wish to purchase and enter your promotion/discount code (when applicable) within the Discount code box on the checkout screen.

At present, you may only enter one Promotional / Discount code per order.

This can be for a number of reasons:

  • Your promotion / discount code may have expired.
    (Please check the validity dates of the code you are trying to enter.)
  • You may have entered the incorrect promotion / discount code.
    (Please check that you have entered the correct code.)
  • You may not have spent the minimum required to activate the promotion.
    (Please check the promotion terms and conditions to see if your order qualifies.)
  • Your promotion / discount code may not be eligible for use during a Sale Promotion.

This will differ depending on the specific promotions.

Unfortunately, it is not possible to apply the discount after you have placed your order.
Please check that the discount has been applied BEFORE you click "PROCEED".


DELIVERY AND RETURNS

We do offer a free delivery service for purchases over R450 on SA orders only.
Please visit the Delivery & Returns Policy page to view a list of Rates depending on your region.

Yes by creating an account with us you can save multiple delivery addresses in your account.
We are however unable to deliver to certain addresses, including Post Office Boxes, Hospitals, Airports, and Prisons.

We are unable to deliver to Post Office Boxes as a signature of receipt is required.

The delivery agent will need a signature as proof of receipt.
If you're not around when you order is delivered then the delivery company will return your order to our warehouse and we will make arrangements to deliver again.

Please be aware that you may be charged for delivery for a second or subsequent delivery attempt.
Remember that you can select a delivery address that is different to your address on the account registration form - it may be easier for delivery to take place at your work address rather than your home address, as we do not deliver after normal working hours.

If your order is not received after 5 days and seems to be missing please contact our Customer Services Team.
Please remember to include your order number within your message as this will help us speed up the search for your parcel.

Unfortunately, we are not able to offer this service at present.
If for any reason, an item is to found unsuitable it will need to be returned to us and a new order will need to be placed.

We hope you love every purchase you make with S.P.C.C.
However, if you ever need to return a product you can do so within 28 days of receipt. Simply follow the process below:

When processing a return please ensure all products remain in their original condition and packaging.

  1. Go to www.spccstore.com
  2. Click Returns located at the footer of the website.
  3. Enter the email address used to purchase the original order as well as the order number.
    Please be sure to include the # symbol when entering your Order number.
  4. Follow the on-screen prompts

Please note that it may take up to 7 working days for a return to be processed once we have received your parcel.

Also note that we do not offer returns on SALE ITEMS and for reasons of health and hygiene we cannot offer refunds on grooming products, pierced jewellery, and underwear.
In addition, swimwear cannot be returned if the hygiene strip has been removed.

If you ever need to return a product you can do so within 28 days of receipt.
You will be entitled to a refund if the product has not been worn or damaged, and is returned in its original condition, with the original packaging.
Please see the Delivery & Returns Policy.

We do not offer refunds on SALE ITEMS and for reasons of health and hygiene we cannot offer refunds on grooming products, pierced jewellery, and underwear.
In addition, swimwear cannot be returned if the hygiene strip has been removed.

You will not qualify for a refund if an item has been worn and is not returned in its original condition and packaging (unless the reason for the return relates to a fault or problem with the specific item).

Once we have received and processed your returned item/s, and if a refund is approved, our customer service team will get in touch with you to get the account details that you would like the monies refunded to.
Please allow up to 14 working days for the amount to appear on your payment card, and if after this time you have not received your refund please contact our Customer Service Team and we will investigate further.


TECHNICAL

We do apologize for the inconvenience ...   If you are having problems with accessing the site then please get in touch with our Customer Services Team who will be able to help you.
To help us solve the problem, please include as much information as possible about the difficulties you are experiencing.

We do apologize for the inconvenience... If you are having problems viewing the images on the site then please get in touch with our Customer Services Team, via live chat, who will be able to assist you.
Alternately you can contact us via email at support@spccbrand.com.

If you are having trouble signing in to your account, please make sure you are using the same email address and password that you used when you registered with us.
If the problem persists please get in touch with our Customer Services Team, via live chat, who will be able to assist you.
Alternately you can contact us via email at support@spccbrand.com.

Not at present.
However, our website is fully Mobile responsive and will work on most mobile devices.