Dear S.P.C.C Fam,
HEALTH & SAFETY
There is growing concern and uncertainty with regard to the outbreak and rapid spread of Coronavirus (COVID-19) in South Africa and across the globe. As part of our S.P.C.C Family, we would like to update you on our commitment and determination to maintain our world-class e-commerce operations and services.
We take extreme pride in the quality of our products, as well as the speed and safety of our deliveries. We will continue to offer the best possible services during these times and want to reassure you that the health and safety of our crew and our customers will always be our top priority.
As a brand & business, we have adopted effective measures, with immediate effect, safeguarding customers, partners & employees against the spread of COVID-19. We are also providing practical education to all employees and partners in order to ensure safety to be taken seriously.
We have received confirmation and assurance that all our courier & delivery partners have taken the same extreme measures to prevent the spread of infection. We have dedicated teams following the live COVID-19 outbreak facts and governmental updates. Please be assured that we will adjust our safety measures according to the changing situation.
We love our community and our wider family, we are extremely proud to be a part of this phenomenal country, when we stand Stronger As A Collective we are truly empowered. Stay safe, order online and maintain the required safe social distancing.
ORDERS & DELIVERY
Orders placed after 2pm on Tuesday 24 March 2020 will unfortunately only be processed for delivery after the 16th of April 2020. All online orders during the countrywide ‘21 day Lockdown’ will absolutely be fulfilled, processed & delivered without fail after the 16th of April 2020. Your order might be late, but they will be delivered. That is our promise to you. We urge you to please take note of suggested personal safety & hygiene practices that you can adopt to help us #flattenthecurve.
Please follow the link below to educate yourself and others on Coronavirus: Safety and Readiness Tips, as provided by American Red Cross: www.redcross.org
Please take note of the important precautions we have implemented:
- All staff will be supplied with hand sanitizer upon arrival on company premises.
- All staff will be required to really hand sanitizer once every hour throughout the working day.
- All products, packaging, tools & surfaces will be disinfected regularly throughout sorting, packing & handling processes.
- All couriers have been instructed to use hand sanitizer upon arrival on business premises and especially before handling any parcels dispatched for delivery.